You only have one chance to make a first impression. If you blow it, you’ll have to go to great lengths to win me back.
We’ve eaten at many restaurants that I intended to blog about and didn’t because I couldn’t find anything nice to say about them. Generally speaking, I’ll skip a review rather than write a negative one. I’d hate to bash a place because a dish or service was lacking; we can all have an off night. It’s even happened in our kitchen!
I’m making an exception about Bar Raval – mainly because of the fantastic press that lead to our visit – in the interest of full disclosure, you might say. Some time ago, my husband read about Raval in an airline magazine. The article talked about the owner, an actor who has visited every tapas bar in Barcelona and the fact that every FC Barcelona match is shown here. If you’re a tapas and/or Barcelona football fan in Berlin, this was billed as the place to be. We are both, and we were in Berlin.
There is one small room with a television set (the only one in the bar) that was showing the Champions League match up between Barcelona and Real Madrid. The room was packed, not a square inch of space. (The concepts of a fire marshal and occupancy limits don’t seem to exist in Europe and my claustrophobia and I miss them.) There were also about 20 people outside gathered around the picture window watching the match being televised inside.
We weren’t going to see the match, so that left tapas. The restaurant was about half full with every empty table sporting a reserved sign. We finally found a table for two that was open and seated ourselves (a common practice in Europe) as there seemed to be no host or hostess. A waitress had said hello to us as we entered the room, but then seemed to be ignoring us. We sat for probably ten minutes – long enough that I was starting to check the time and wonder just how long this would go on.
I had my back to the room, but my husband could see the waitress and the manager looking at us and talking. Finally the manager came over and said, “this table is reserved. There’s no sign on it, but it’s reserved.” We started to gather our things and Ed asked if there was another table we could move to. The manager said we could stay, but we should know that they needed the table in TWO hours (for real customers, I guess). We didn’t anticipate staying that long.
We were given German/Spanish menus, not a problem, after four years in Spain we can navigate a Spanish menu. My problem is that after being ignored for so long, and taking my first look ever at their menu, they were back to take our order within two minutes. Did I feel rushed? Yes! Did I feel welcome? No! There was a lack of hospitality, and it didn’t seem to be an oversight; they were proactive about it.
The food we ordered was fine, although, not complicated (chorizo both hot and cold, and garlic chicken). On the way back to our hotel, we reminisced about the Spanish restaurant we visited on a previous trip to Berlin. I can’t say the food was better, but the atmosphere was definitely more gracious.
An accountant by trade and a food blogger since 2009, Lois Britton fell in love with Polish cuisine during the years she lived in Poznań, Poland. As the creator of PolishHousewife.com, she loves connecting readers with traditional Polish recipes. Lois has a graduate certificate in Food Writing and Photography from the University of South Florida. She is the author of The Polish Housewife Cookbook, available on Amazon and on her website.
Hanaâ
That’s funny (in a weird kinda way). In general I find that customer service in the US is 100x better than in Europe. Oh well, I guess you won’t be going over there any time soon and neither will your blog readers :o)
Lois B
Hanaâ – you are so right about the difference in customer service. I’m working on a post for my Polish blog about all of our favorite restaurants and pubs in Poznan, and that’s a warning I give anyone coming from the states.
In my adult life, I’ve spent 7 years residing in 3 different European countries so I’m used to that, and I know that they put the reserved signs up because people tend to park themselves at a table for the whole evening. Our more common experience when looking for a table in this situation is to have one of the servers remove the sign, sometimes with a remark that it’s reserved in 2 or 3 hours, but to all but scold a customer for your oversight is more than were used to.
I also expect to see a place billed for watching football to have more than one screen.
Lois B
But I must add the food was as very good. Maybe we were not as awed by the owner (an actor we’re not familiar with) as other reviewers.
tralf
Sounds like a place to avoid when we’re in Berlin.